BUYBACK TERMS AND CONDITIONS

• Account-Locked Devices
  We do not buy devices that are locked to an iCloud, Google, or any other user account. If a locked device is sent to us, the sender must either unlock it remotely or pay a R250 courier fee for its return.
• Blacklisted or Stolen Devices
  Any device found to be blacklisted or reported stolen will be handed over to the South African Police Service (SAPS), along with the sender’s details.
• Contract Devices
  Devices still under contract cannot be purchased, as the service provider remains the legal owner until the contract is fully paid off.
• Sealed Devices
  A valid proof of purchase is required for any sealed device to verify the legitimacy of the product. If you wish to sell three or more sealed devices in one batch, one device must be unsealed by our technician team to confirm its contents.
• Data Responsibility
  Only send devices that are free of personal or sensitive data. All devices received will be reset to factory settings, and all data will be permanently deleted. We do not make backups or offer data recovery under any circumstances.
• Dead or Non-Working Devices
  If a non-working (“dead”) device is received, we may attempt to repair it immediately. If successful and the device is account-locked, we will request account unlock credentials and the screen lock code (if applicable). Payment will only be made once the device is fully unlocked. Please note that we do not purchase liquid-damaged devices. A Return fee of R250 will be charged for liquid-damaged devices.
• Buying Back Your Device 
  Should the seller wish to repurchase the repaired device, they may do so at 20% below the current market value. This must be arranged and paid for within 7 working days, or the device will be listed for public sale.
• Offers and Final Decisions
  Quotes provided on our website are non-binding. sellyourgalaxy.co.za reserves the right to decline the purchase of any device.
• Incorrect Descriptions
  If the received device differs significantly from the description provided, a revised offer may be issued. Should the seller reject this offer, a R250 courier fee will apply to return the device. Should an offer not be made, an agent will reach out with information on the return process.
• Submission as VAT264 Form
  Submitting your device through our website serves as a digital VAT264 form. By submitting, you confirm that you are selling a secondhand product, and your name will be used as a digital signature.
• Unclaimed Devices
  If no communication is received from the original owner within 3 months of us receiving the device, we reserve the right to sell or recycle it. This policy helps cover administrative, storage, and handling costs. Ownership claims will no longer be accepted after this period.
• Shipping the parcel to Us
  We have insurance for when a device is stolen or missing, once collected by The Courier Guy, if it is collected under our waybill number. We will not be held liable should the device arrive damaged if it is damaged during transit. Our clients are responsible for ensuring packaging is secure. Our clients will also be asked to take an image of both the packaging of the device and the driver taking the parcel.
  
  

  CONSIGNMENT TERMS AND CONDITIONS
  
  

• By submitting a device to Epic Deals for consignment sale, you (the “Consignor”) agree to be bound by the following Terms and Conditions. These terms constitute the entire agreement between the parties.
  
  1. DEFINITIONS
  • “The Consignor”: The lawful owner of the device or their duly authorized representative.
  • “Epic Deals”: Tech Revival (PTY) LTD trading as Epic Deals.
  • “The Device”: The electronic device submitted by the Consignor for sale.
  • “Consignment Period”: A period of 30 calendar days from the date of intake.
  • “Minimum Net Payout”: The guaranteed minimum amount payable to the Consignor after all fees and deductions, subject to the device meeting the assessment criteria.
    
    
  2. NATURE OF SERVICE
  2.1. Agency: You appoint Epic Deals as your exclusive agent to market, display, test, and sell the device to third-party buyers.
  2.2. Retention of Title: Ownership of the device remains with the Consignor until a valid sale is concluded and payment is received by Epic Deals.
  2.3. Warranty Responsibility: Upon sale, Epic Deals assumes responsibility for the warranty provided to the end-user (excluding blacklisting/network blocking). Any existing warranties held by the Consignor are deemed void or superseded upon sale.
  
  
  3. ELIGIBILITY & ASSESSMENT
  3.1. Grading Requirements: Consignment is strictly limited to devices assessed by Epic Deals as Grade A (Mint), Grade B (Good), or Sealed/New. We do not accept devices with cracked screens, significant damage, or internal faults for consignment.
  3.2. Right to Decline: The “Consignment Offer” provided prior to inspection is indicative. Epic Deals reserves the right to withdraw the offer or adjust the Minimum Net Payout after physical assessment if the device does not meet our quality standards.
  3.3. Authentication: You must provide a valid South African ID (or Passport). For sealed/new devices, valid Proof of Purchase is mandatory.
  
  
  4. OWNERSHIP & LEGAL COMPLIANCE
  4.1. Warranty of Title: You warrant that you are the sole lawful owner of the device and that it is not stolen, financed, contract-locked, blacklisted, or subject to any third-party claim.
  4.2. Stolen Goods Protocol: If a device is found to be stolen or linked to criminal activity:
  Epic Deals will immediately detain the device.
  The matter will be reported to the South African Police Service (SAPS).
  The Consignor bears all risk, liability, and legal costs associated with such claims.
  
  5. INTAKE & CONDITION
  5.1. Condition Report: Upon intake, Epic Deals will record the physical condition, battery health, and functional status.
  5.2. Accessories: Only accessories explicitly listed on the Intake Form (e.g., Box, Charger) are acknowledged. Epic Deals accepts no liability for unlisted accessories left with the device.
  
  
  6. CONSIGNMENT PERIOD & EXPIRY
  6.1. Duration: This agreement is valid for 30 calendar days from the Intake Date.
  6.2. Unsold Devices: If the device has not sold by the end of the Consignment Period, Epic Deals may, at its sole discretion:
  Return the device to the Consignor (at Epic Deals’ cost); OR
  Offer to purchase the device outright at a pre-agreed “Fallback Buy Price.”
  
  7. PRICING & PAYOUTS
  7.1. Pricing Authority: Epic Deals determines the listing price based on market data. We may apply discounts to facilitate a sale, provided the payout to you does not fall below the agreed Minimum Net Payout.
  7.2. Sale Completion: A sale is deemed “Completed” only when the end-user’s funds have fully cleared in the Epic Deals bank account or payment gateway.
  7.3. Payout Timeline: Payouts are processed via EFT within 3 business days of Sale Completion.
  7.4. Banking Details: It is the Consignor’s responsibility to provide accurate banking details. Epic Deals is not liable for payments made to incorrect accounts provided by the Consignor.
  
  
  8. REPAIRS & REFURBISHMENT
  8.1. Consent Required: No repairs will be undertaken without your written approval (via email or WhatsApp).
  8.2. Repair Costs: If you approve a repair to make the device saleable, Epic Deals will cover the upfront cost, which will then be deducted from your final payout.
  
  
  9. RISK, LIABILITY & DATA
  9.1. Custody: While the device is in our possession, Epic Deals assumes liability for loss due to theft or accidental physical damage caused by our staff.
  9.2. Hidden Defects: Epic Deals is not liable for inherent hardware/software faults (e.g., motherboard failure, “Touch IC” issues) that were not detectable during standard testing but manifest during storage.
  9.3. Data Removal: You must remove all security locks (iCloud, Google FRP, Samsung Find My Mobile) and back up your data. The device will be factory reset. Epic Deals accepts no liability for data loss.
  9.4. POPIA Consent: You consent to Epic Deals storing your personal information strictly for transaction verification, warranty management, and legal compliance (Second-Hand Goods Act).
  
  
  10. CANCELLATION & EARLY TERMINATION
  10.1. Voluntary Withdrawal: You may request the return of your device before the 30-day expiry, provided the device is not currently in an active sale transaction.
  10.2. Fees: Early termination is subject to a R250.00 Handling & Assessment Fee. Courier costs for the return are for the Consignor’s account.
  
  
  11. INDEMNITY
  The Consignor hereby indemnifies and holds Tech Revival (PTY) LTD (t/a Epic Deals) harmless against any claims, losses, or legal actions arising from defective title, outstanding finance, ownership disputes, or misrepresentation of the device’s condition.
  
  12. GOVERNING LAW
  These Terms & Conditions are governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the competent courts of Johannesburg.
  
  
  
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